Consumer Trust Remains High Despite Costs, Missing Services
Market Survey Report
The findings from this report, based on interviews conducted in May 2018 with over 2,500 primary health insurance subscribers, indicate that despite relatively high satisfaction, several key services would further increase member satisfaction with their health plans.

  • Consumers rate insurers an average of 4/5 stars
  • 69% of consumers trust their current plan over government run models or new-age partnerships
  • Over 40% report missing tools, which could be mitigated by healthy behavior incentives